If you need to return an item, contact us within 14 days of receiving your order by replying to your order confirmation email or sending a new message to info@kayliedawn.com. We will provide instructions for the return. Requests past 14 days may be assessed on a case-by-case basis and could be offered store credit or refused.

Yes! If you're interested in customizing a handmade Kaylie Dawn jewelry piece, just email your request to info@kayliedawn.com. We also offer items in larger or smaller sizes. We also offer volume pricing on bridesmaids jewelry.

We restock top-selling items as soon as possible. If the item is a handmade Kaylie Dawn piece, it may take 4-6 weeks for the restock to take place since we may need to import high quality gemstones and make the item. To inquire about a specific piece, email info@kayliedawn.com.

Why, thanks for asking!

The first thing you can expect is a thoughtful selection. Kaylie Dawn makes little wearable pieces of art that quietly reveal something about the person wearing them. We hope you find small tidbits of delight in our collection.

As it pertains to our other merchandise, we aren't selecting items for the masses, we're selecting it for you. We're constantly seeking specialty, which means we don't want to overlap styles with big chain stores. Following trends is still important to us, but we try to do it in a refreshing way or in a way that is environmentally- or socially-conscious.

Another thing you can expect, even though you are technically shopping online, is people. Kaylie Dawn is operated by a very small team of women who understand your concerns and look forward to making your experience exceptional. You are not just an order number to us. Every time you order from a small business (ours or any), a real person does a happy dance. Thank you for that.

Yes, we offer wholesale! View our products on Faire at www.faire.com/direct/kayliedawn (please use this link) or email us at info@kayliedawn.com for more information. We can send you line sheets and best sellers upon request. Orders are accepted via Faire, email, text, phone, or DM—whatever works best for you. Thank you for your interest!

We design many of our bracelets, necklaces, and earrings in 14k gold-filled materials, which are known for being tarnish-resistant, hypoallergenic, and safe for everyday wear — even in water. Some pieces are also available in other finishes, such as 18k gold plated or 925 sterling silver, which may not offer the same level of durability and resistance. For best results, please review the materials listed on each product page and make your selection accordingly to understand the care and longevity you can expect. For more about jewelry care, click here.